Shipping policy

Shipping Policy | 运输政策

Thank you for shopping with us! We are committed to delivering your order in a timely and secure manner. Please read our shipping policy carefully to understand our practices.

感谢您选择在我们店购物！我们致力于确保您的订单能够及时且安全地送达。请仔细阅读我们的运输政策，了解相关细则。

Shipping Timeframes | 运输时间

  • Orders are processed within order same business days. You will receive a confirmation email once your order has been shipped.
    • 订单将在当天工作日内处理。一旦您的订单发货，我们将通过电子邮件通知您。
  • Delivery times depend on your location:
    • KLANG VELLY Area Shipping: Before 3pm order same days delivery.
    • Out Of KLANG VELLY Area Shipping: 2-5 business days, depending on local postal services.
    • 送货时间取决于您的所在地区：
      • 巴生谷地区配送：下午3点前下单，当天送达。
      • 非巴生谷地区配送：2-5个工作日，具体时间视当地邮政服务而定。。

Shipping Costs | 运费

  • Shipping costs are calculated at checkout based on your location and the size/weight of your order.
    • 运费将在结账时根据您的位置及订单的大小/重量计算。

Shipping Carriers | 运输承运人

  • We use trusted carriers such as LALAMOVE ,GRABEXPRESS, J&T EXPRESS,DHL, FedEx and local postal services to ensure fast and reliable delivery.
    • 我们使用可靠的承运商，如LALAMOVE、GRABEXPRESS、J&T EXPRESS、 DHL 、FedEx 以及当地邮政服务，确保快速且安全的送达。


Order Tracking | 订单追踪

  • Once your order is shipped, you will receive a tracking number via email. You can track your order through the carrier’s website.
    • 一旦您的订单发货，您将收到包含追踪号码的电子邮件。您可以通过承运商的网站追踪您的订单状态。

Shipping Restrictions | 运输限制

  • We do not accept orders shipped to PO Box addresses. Please provide a valid street address for delivery.
    • 我们不接受 发送到邮政信箱（PO Box）的订单。请提供有效的街道地址进行配送。
  • Certain regions may be excluded from shipping due to restrictions or local laws.
    • 由于法律或其他限制，某些地区可能无法配送。

Customs and Duties | 关税及税费

  • For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply once the shipment reaches its destination.
    • 对于国际订单，客户需承担包裹到达目的地后所产生的任何关税、税费或进口费用。

Delayed or Lost Orders | 延迟或丢失订单

  • If your order is delayed beyond the expected delivery window, please contact us at customer support contact number.
    • 如果您的订单超出预期的送达时间，请通过客服电话联系我们。
  • We do not accept refund requests due to shipping delays unless the order is lost or undelivered for an extended period.
    • 我们不接受 因运输延误而要求退款的请求，除非订单丢失或长时间未送达。

Damaged or Missing Items | 损坏或缺失物品

  • If your item arrives damaged or there are missing items, please notify us within 48 hours of receiving your order for further assistance.
    • 如果您的商品到达时出现损坏或有物品缺失，请在收到订单后48小时内通知我们，以便我们为您提供帮助。